All purchases are final. There are no returns, exchanges, or refunds. If there is an issue with your order, please report it via email within 48 hours of delivery, with a detailed description.

We are happy to fix any outstanding concerns within the specified time frame. 

Please consider the following when placing your order:

Production Time:

• Each product is made-to-order. Please allow additional time for us to carefully craft your item before it is prepared for shipment.

Shipping Time:

• Shipping is managed directly by the owner, which may require additional time for the shipment process. We aim to fulfill your order promptly while guaranteeing it meets our quality standards.

Notifications:

• You will receive an email notification when your order is packed and ready for shipment. This notification will include tracking information, so you can monitor your order's journey to your doorstep.

Estimated Delivery Times:

• Due to the personalized and handmade nature of our products, please account for possible variations in delivery times.
• Typically, delivery may take [insert estimated delivery timeframe] from the date of order placement, depending on your location.

Customer Assistance:

• We are here to support you with any questions or concerns regarding your order. Please feel free to reach out to our customer service team at [Customer Service Email/Phone Number] for assistance.

We appreciate your understanding and patience. Thank you for supporting a business committed to high-quality, handcrafted products. Your satisfaction is our priority, and we are confident you will love your purchase.

The Golden Hour Candle Co.  retains the right to update this shipping policy as necessary. Please review this page regularly for any changes.